SchoolGrid - Issue with emails being sent to Outlook, Live and Hotmail accounts – Incident details

Preordering experiencing degraded performance

Issue with emails being sent to Outlook, Live and Hotmail accounts

Monitoring
Degraded performance
Started about 10 hours ago

Affected

Preordering

Degraded performance from 3:30 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We've identified an issue with emails from SchoolGrid being sent to any users with email addresses ending in @hotmail, @outlook or @live that they are not being received. We are investigating this with our email provider who have said that emails should be received shortly.

    We appreciate your patience and will confirm when we know this has been fully resolved.